SERVICE DELIVERY AND PERFORMANCE MANAGEMENT UNIT 

The Service Delivery and Performance Management Unit is charged with the responsibility of creating a Performance Management Unit for State Owned Enterprises (SoE) and Service Delivery. We ensure that the PTTs and Performance Management Contracts of DAs and SOEs are linked to the Results Framework of the National Development Plan. 

The Unit ensures timely reporting and assessment of progress on service delivery through the PTT and maintaining database of progress reports and carries out trend analysis to inform appropriate actions to improve performance. The Unit works closely with the Office of the Chief Minister, Cabinet Secretary and HRMO in strengthening performance management.